Receptionist

Overview

• Serve as the first point of contact for visitors and callers, ensuring a professional and welcoming experience.
• Manage reception area operations, including scheduling, communication, and coordination of visitor services.
• Provide administrative support to various departments, assisting with documentation and correspondence.
• Maintain a high level of professionalism and adherence to organizational standards at all times.
• Collaborate with team members to ensure seamless operations and exceptional service delivery.
• Adapt to a dynamic schedule, including evening and weekend shifts, with flexibility to cover additional shifts as needed.
• Participate in training sessions to familiarize with organizational protocols and procedures.
• Ensure compliance with dress code and professional appearance standards consistently.

Key Responsibilities & Duties

• Greet and assist visitors, ensuring a positive and professional experience.
• Answer and direct phone calls, providing accurate information and efficient service.
• Coordinate visitor access and maintain security protocols for the reception area.
• Support administrative tasks, including document preparation and correspondence management.
• Monitor and maintain the reception area, ensuring cleanliness and organization.
• Assist with scheduling and coordination of meetings and events as required.
• Collaborate with team members to address operational needs and challenges.
• Provide exceptional customer service, reflecting the organization's commitment to excellence.

Job Requirements

• Bachelor of Arts (BA) degree required, demonstrating foundational knowledge and skills.
• Minimum of 1 year of experience in reception, customer service, or hospitality roles.
• Strong communication skills, both verbal and written, with attention to detail.
• Professional demeanor and adherence to organizational dress code and standards.
• Ability to adapt to a dynamic schedule, including evening and weekend shifts.
• Self-motivated and driven, with a commitment to providing high-quality service.
• Background in high-end hospitality or customer service preferred.
• Fast learner with the ability to quickly grasp organizational protocols and procedures.