DFTA Care Coordinator

Overview

• Coordinate and assign caregivers to client cases ensuring seamless care delivery and compliance with regulatory requirements.
• Maintain accurate schedules and resolve day-to-day service issues effectively in a fast-paced environment.
• Collaborate with internal teams to ensure continuity of care and workforce management.
• Support caregiver engagement and address concerns to enhance overall patient satisfaction.
• Utilize home care management software for documentation and scheduling purposes.
• Opportunity to grow into managerial roles based on performance and expertise.

Key Responsibilities & Duties

• Assign healthcare workers to client cases based on skills, availability, and patient needs.
• Manage caregiver schedules, including shift coverage and time-off requests.
• Monitor caregiver attendance and document incidents or performance concerns.
• Ensure compliance with health requirements, including physicals and immunizations.
• Collaborate with internal departments to ensure seamless care coordination.
• Maintain accurate caregiver and case documentation in scheduling software.
• Address caregiver complaints and provide timely resolutions within authority scope.

Job Requirements

• Bachelor of Science (BS) degree required; entry-level candidates encouraged to apply.
• Minimum of 1 year administrative or customer service experience; 3 years preferred.
• Proficiency in Microsoft Office applications; experience with home care software is a plus.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills for professional interactions.
• Bilingual abilities in Spanish, Russian, or Cantonese/Mandarin are advantageous.
• Team-oriented mindset with adaptability to fast-paced environments.