Help Desk

Overview

• Provide high-quality IT support for employees, ensuring seamless operations and minimal disruptions.
• Administer and manage Microsoft 365 environments, including Exchange Online, SharePoint, and Teams.
• Support hybrid Azure AD lifecycle management, access policies, and identity governance.
• Manage endpoint devices across Intune and Jamf platforms for diverse operating systems.
• Configure and troubleshoot enterprise security platforms, ensuring data protection and compliance.
• Execute onboarding and offboarding processes, ensuring smooth transitions for employees.
• Administer IT asset lifecycle processes, including procurement, imaging, and inventory tracking.
• Collaborate with IT peers and business teams to implement solutions and improve workflows.
• Participate in IT projects, including system upgrades, integrations, and automation initiatives.

Key Responsibilities & Duties

• Deliver responsive IT support for both in-office and remote employees.
• Administer Microsoft 365 environments and ensure compliance with security features.
• Manage hybrid Azure AD user/device lifecycle and conditional access policies.
• Support endpoint management across Intune and Jamf platforms.
• Configure enterprise security platforms, including email security and CASB/SASE tools.
• Execute employee onboarding/offboarding workflows, ensuring smooth experiences.
• Administer IT asset management processes, including procurement and inventory tracking.
• Collaborate on IT projects, system upgrades, and automation initiatives.
• Provide after-hours and weekend on-call support as part of a global IT rotation.

Job Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Minimum 3 years of IT support or systems administration experience; 5 years preferred.
• Proficiency in Microsoft 365 administration and hybrid Azure AD management.
• Hands-on experience with Intune and Jamf for device management.
• Familiarity with enterprise security platforms and endpoint protection tools.
• Strong interpersonal and communication skills for supporting executives and stakeholders.
• Ability to manage competing priorities in a fast-paced environment.
• Willingness to provide after-hours and weekend on-call support.
• Curious and adaptive mindset with a willingness to learn new technologies.