Support Analyst

Overview

• Provide system administration and desktop support within a dynamic IT team environment.
• Troubleshoot user systems using scripting languages for efficient problem resolution.
• Administer user systems to optimize performance and ensure robust data backup procedures.
• Support local and remote users with hardware, software, and application issues.
• Facilitate customer resolutions and ensure operational consistency across IT support shifts.
• Provide exemplary internal customer service and build strong working relationships.
• Work onsite full-time to support IT operations and user needs.

Key Responsibilities & Duties

• Administer user systems, monitor performance, and implement preventive maintenance measures.
• Troubleshoot automated systems using scripting languages such as PowerShell and Python.
• Provide help desk support for offices and remote staff, resolving level 1-3 cases.
• Support Microsoft Exchange, CRM systems, and MDM solutions like Intune.
• Troubleshoot network issues including VPN, wireless, LAN, and storage systems.
• Manage SharePoint file permissions and document library access.
• Install and troubleshoot PCs, printers, and IT accessories for users.
• Support new user onboarding and departing user offboarding processes.

Job Requirements

• Bachelor’s degree in Computer Science or related field required.
• Minimum 2 years of IT experience, preferably 4 years, in support analyst roles.
• Proficiency in scripting languages like PowerShell, VBS, or Python.
• Experience with MDM systems such as Intune and NinjaOne.
• Strong knowledge of Windows OS, Active Directory, and MS Office 365.
• Preferred certifications: CompTIA A+, Microsoft Certified Professional (MCP).
• Excellent analytical, troubleshooting, and communication skills.
• Adaptability to fast-changing environments and willingness to work off-hours.