It Support Engineer

Overview

• Provide comprehensive IT support in a Windows-based environment, ensuring smooth operations and resolving technical issues effectively.
• Collaborate with managed service providers to oversee ticket management and infrastructure projects.
• Support development teams by ensuring proper infrastructure and account access.
• Engage with vendors for hardware procurement and infrastructure maintenance.
• Contribute to IT-related projects, focusing on organization and collaboration.
• Work on networking and server provisioning projects to enhance system performance.
• Utilize Powershell scripting for automation and system management tasks.
• Opportunity to grow into larger IT roles within the organization.

Key Responsibilities & Duties

• Provide desktop support for on-premise systems in a Windows-based environment.
• Manage ticketing systems, ensuring timely resolution and reporting on trends.
• Coordinate with MSPs to ensure completion of tickets and support infrastructure projects.
• Assist development teams with infrastructure and account access requirements.
• Procure hardware and liaise with vendors for infrastructure needs.
• Participate in networking and server provisioning projects.
• Implement secure connections to third-party cloud-based tools using SSO methods.
• Utilize Powershell scripting for system automation and management.

Job Requirements

• Bachelor of Arts (BA) degree required.
• 3-5+ years of experience in desktop support within a Windows-based environment.
• Proficiency in Microsoft Azure, O365 Applications, Teams, and On-Prem AD/Exchange.
• Experience with networking, server provisioning, and IT-related project management.
• Knowledge of SSO methods for secure cloud tool connections.
• Working knowledge of Powershell scripting for system automation.
• Familiarity with SharePoint, SQL, and AWS is a plus.
• Strong organizational and collaborative skills for IT project execution.