Customer Service Representative

Overview

• Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
• Assist customers through email, phone, and chat platforms, ensuring a seamless experience.
• Inspect apparel products for quality assurance before shipment to customers.
• Manage customer returns efficiently, ensuring satisfaction and adherence to company policies.
• Collaborate with a close-knit team in a family-oriented work environment.
• Maintain accurate records of customer interactions and transactions for reporting purposes.
• Support the team in achieving customer satisfaction goals and enhancing brand loyalty.
• Work onsite during standard business hours, ensuring availability for customer needs.

Key Responsibilities & Duties

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
• Inspect apparel products for quality assurance prior to shipment, ensuring customer satisfaction.
• Handle customer returns, processing them in accordance with company policies.
• Maintain detailed records of customer interactions and transactions for reporting purposes.
• Collaborate with team members to improve customer service processes and outcomes.
• Assist in maintaining an organized and efficient workspace to support team productivity.
• Participate in team meetings to discuss strategies for enhancing customer satisfaction.
• Provide feedback to management regarding customer concerns and suggestions for improvement.

Job Requirements

• Associate of Applied Science (AAS) degree or equivalent educational background required.
• Minimum of 1 year of experience in customer service or a related field.
• Strong communication skills, both verbal and written, for effective customer interaction.
• Ability to work collaboratively in a team-oriented, family-focused environment.
• Proficiency in using email and chat platforms for customer communication.
• Detail-oriented approach to inspecting products and managing returns.
• Availability to work onsite during standard business hours (9 AM – 5 PM).
• Familiarity with basic office software and tools for record-keeping and communication.