Work in a dynamic hybrid environment with flexible arrangements. Enhance your customer service skills in a supportive team setting. Opportunity to contribute to impactful service delivery.
Customer Service Representative
in Professional Services ContractJob Detail
Job Description
Overview
- Serve as a Customer Service Representative in a hybrid work environment, providing excellent service to clients and customers.
- Engage in meaningful interactions to resolve customer inquiries and ensure satisfaction.
- Collaborate with team members to enhance service delivery and operational efficiency.
- Utilize provided tools and resources to manage customer accounts effectively.
- Maintain accurate records of customer interactions and transactions.
- Participate in training sessions to stay updated on company policies and procedures.
- Contribute to the development of innovative solutions to improve customer service experiences.
- Support the client’s mission by delivering high-quality service and fostering positive relationships.
Key Responsibilities & Duties
- Respond promptly to customer inquiries via phone, email, or chat platforms.
- Resolve customer complaints by identifying issues and providing appropriate solutions.
- Assist customers in navigating products, services, and account details.
- Document customer interactions and transactions for record-keeping purposes.
- Collaborate with internal teams to address complex customer needs.
- Follow up with customers to ensure resolution and satisfaction.
- Adhere to company policies and procedures while delivering customer service.
- Provide feedback to management on customer trends and service improvements.
Job Requirements
- Associate of Arts (AA) degree or equivalent educational background.
- Minimum of 1 year of customer service experience; 2 years preferred.
- Proficiency in communication tools and customer relationship management systems.
- Strong problem-solving skills and ability to handle customer concerns effectively.
- Ability to work in a hybrid environment with flexibility and adaptability.
- Excellent verbal and written communication skills.
- Detail-oriented with strong organizational and multitasking abilities.
- Commitment to delivering exceptional customer service and fostering positive relationships.
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