Call Center Representative

Overview

• Serve as a Leasing Call Center Agent, representing vibrant residential communities remotely.
• Engage with prospects and residents, ensuring exceptional communication and service delivery.
• Support the leasing department, contributing to the success of community operations.
• Work in a dynamic, fast-paced environment with a focus on customer satisfaction.
• Utilize your analytical skills to address inquiries and resolve issues efficiently.
• Contribute to the mission of creating fulfilling places to live and grow.

Key Responsibilities & Duties

• Handle incoming inquiries from prospects and residents, providing accurate and timely information.
• Convey enthusiasm and promote the benefits of living in the communities.
• Collaborate with team members to ensure alignment and efficient operations.
• Maintain detailed records and ensure accuracy in communication and documentation.
• Adapt to changing workflows and prioritize tasks effectively.
• Provide empathetic and solution-oriented support to residents and prospects.
• Contribute ideas to improve processes and enhance service quality.

Job Requirements

• Bachelor of Arts (BA) degree required.
• 1-2 years of experience in customer service or related field preferred.
• Strong analytical skills for problem-solving and decision-making.
• Technical proficiency and adaptability to manage dynamic workflows.
• Excellent communication skills and ability to connect with diverse individuals.
• Detail-oriented mindset with a commitment to accuracy and quality.
• Passion for customer service and enhancing community experiences.
• Flexibility to adapt to evolving tasks and priorities.