Customer Service Representative

Overview

• Provide exceptional customer service in a family-oriented environment, ensuring positive interactions and satisfaction.
• Handle customer inquiries via chat and email, delivering prompt and accurate responses.
• Inspect apparel products, including shoes, for quality assurance before shipment.
• Manage customer returns efficiently, maintaining company standards and policies.
• Collaborate with a close-knit team in a supportive and professional environment.
• Work onsite during standard business hours, ensuring consistent team interaction and productivity.
• Contribute to the success of a reputable apparel company with a focus on quality and customer satisfaction.
• Opportunity for temp-to-hire with potential for permanent placement and benefits.

Key Responsibilities & Duties

• Respond to customer inquiries through chat and email, ensuring timely and accurate communication.
• Inspect apparel products for quality assurance prior to shipment.
• Process customer returns, adhering to company policies and procedures.
• Collaborate with team members to maintain a positive and productive work environment.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving customer complaints and issues effectively and professionally.
• Participate in team meetings and contribute to process improvements.
• Ensure compliance with company standards and customer service protocols.

Job Requirements

• Associate of Applied Science (AAS) degree or equivalent educational background.
• Minimum of 1 year of experience in customer service or related field.
• Strong communication skills, both written and verbal, with clear articulation.
• Ability to work onsite during standard business hours (9 AM – 5 PM).
• Proficiency in handling customer inquiries and resolving issues effectively.
• Detail-oriented with the ability to inspect products for quality assurance.
• Team player with a collaborative mindset and positive attitude.
• Familiarity with apparel products and customer service practices preferred.