Intake Specialist

Overview

• The Intake Specialist will manage patient data collection and entry for efficient medical billing and health information management.
• This role involves conducting initial client assessments and directing them to appropriate services.
• Collaborate with team members to ensure a seamless intake process and accurate documentation.
• Provide excellent customer service, addressing client concerns promptly and professionally.
• Work on-site during normal business hours, Monday through Friday.
• Engage in transitioning patients from MLTC to MAP, enhancing their healthcare experience.
• Support a dynamic team environment under the guidance of the Intake Director.
• Contribute to a temporary project with potential for extension based on performance.

Key Responsibilities & Duties

• Answer incoming calls and assist clients professionally and courteously.
• Gather necessary client information using phone systems to facilitate the intake process.
• Conduct initial assessments to determine client needs and direct them to appropriate services or resources.
• Document client information accurately and efficiently in the system.
• Collaborate with team members to ensure a smooth and effective intake process.
• Provide excellent customer service and address client concerns or questions promptly.
• Assist in transitioning patients from MLTC to MAP programs as needed.
• Report to the Intake Director and follow established protocols and procedures.

Job Requirements

• Bachelor of Science (BS) degree required.
• Minimum of 1 year of experience in a similar role; 3 years preferred.
• Fluency in both English and Spanish is mandatory.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Ability to work well under pressure and handle stressful situations calmly and professionally.
• Experience transitioning patients from MLTC to MAP programs is a plus.
• Commitment to providing exceptional client service and maintaining confidentiality.