Business Systems Analyst

Overview

• Act as a liaison between business needs and technology solutions, ensuring efficient IT operations and systems implementation.
• Collaborate with stakeholders to gather requirements, evaluate solutions, and implement effective business systems.
• Support manufacturing workflows by partnering with process analysts to enhance technology integration.
• Develop user guides, training materials, and conduct training sessions for system rollouts.
• Standardize IT processes, improve team communication, and document workflows effectively.
• Enhance SharePoint site structure and manage content for optimal usability.
• Identify automation opportunities using Microsoft tools and other technologies.
• Provide backup support for desktop-related issues and coordinate with external vendors.

Key Responsibilities & Duties

• Gather and analyze requirements for new software projects and application enhancements.
• Manage ticketing systems and optimize workflows and reporting processes.
• Collaborate with IT Manager and vendors to evaluate and select technology solutions.
• Coordinate system rollouts, user training, and create comprehensive documentation.
• Support manufacturing workflows by aligning technology solutions with process improvements.
• Standardize IT processes and enhance team communication through effective documentation.
• Organize SharePoint site structure and manage content effectively.
• Collaborate with vendors to improve website content management and enhancements.

Job Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3-5 years of experience in business analysis or IT coordination.
• Strong analytical, written, and verbal communication skills.
• Proficiency in project management and prioritization.
• Understanding of software development processes and tools.
• Working knowledge of Active Directory, Linux, VB, PowerShell, and MS SQL.
• Familiarity with CRM platforms and ticketing systems; Kace experience preferred.
• Experience with project management and documentation tools like SharePoint and Visio.