Care Coordinator – Bilingual Chinese

Overview

• Coordinate and assign caregivers to meet patient needs while ensuring compliance with healthcare regulations and agency standards.
• Maintain accurate schedules and resolve day-to-day service issues to ensure seamless care delivery.
• Collaborate with internal teams to support caregiver engagement and patient satisfaction.
• Utilize scheduling software and tools to manage caregiver assignments and documentation effectively.
• Provide timely support and resolution for caregiver complaints or concerns within scope of authority.
• Ensure compliance with health requirements, including physicals, immunizations, and training.
• Contribute to maintaining service continuity and high-quality patient care in a dynamic environment.

Key Responsibilities & Duties

• Assign healthcare workers to client cases based on availability, skills, and patient needs.
• Manage caregiver schedules, including shift coverage and time-off requests.
• Monitor caregiver attendance and document incidents or performance concerns.
• Ensure compliance with agency and regulatory health requirements for caregivers.
• Address caregiver complaints and provide timely support and resolution.
• Collaborate with internal departments to ensure seamless care coordination.
• Maintain accurate caregiver and case documentation using scheduling software.
• Contribute to team efforts to enhance service quality and patient satisfaction.

Job Requirements

• Associate of Science degree or equivalent educational background required.
• Minimum of 1 year of administrative or customer service experience; healthcare experience preferred.
• Proficiency in Microsoft Office applications; experience with scheduling software is a plus.
• Strong communication and interpersonal skills for professional interaction with caregivers and clients.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Problem-solving skills to address scheduling issues and service interruptions effectively.
• Bilingual proficiency in Chinese (Mandarin or Cantonese) required.
• Commitment to maintaining confidentiality and adhering to ethical standards.