Credit And Collections

Overview

• Seeking a Credit and Collections professional for a temporary contract role in a dynamic environment.
• Provide exceptional customer service while handling inbound B2B calls and resolving AR inquiries.
• Flexible schedule available within standard business hours for optimal work-life balance.
• Opportunity to gain experience in credit and collections processes within a hybrid work setting.
• Engage with a professional team to enhance skills in dispute resolution and payment processing.
• Temporary assignment with potential for extension based on performance and business needs.
• Work closely with internal teams to create tasks and manage invoice requests effectively.
• Ideal for candidates with entry-level experience looking to advance in credit and collections.

Key Responsibilities & Duties

• Handle inbound B2B customer calls to address AR inquiries and provide resolutions.
• Assist customers with dispute notices, payment notices, and processing payments accurately.
• Create and manage internal tasks related to customer inquiries and requests.
• Process invoice and statement requests promptly while ensuring customer satisfaction.
• Collaborate with internal teams to streamline AR processes and improve efficiency.
• Provide excellent customer service to maintain strong client relationships.
• Document and report on customer interactions and resolutions for tracking purposes.
• Adapt to a hybrid work environment and manage tasks effectively within flexible hours.

Job Requirements

• Associate of Arts (AA) degree or equivalent educational background required.
• Minimum of 6 months experience in a Credit and Collections role preferred.
• Strong customer service skills with the ability to handle B2B inquiries effectively.
• Proficiency in payment processing, dispute resolution, and AR management.
• Ability to work independently and collaboratively in a hybrid work setting.
• Excellent communication skills to interact with clients and internal teams.
• Flexibility to work within a schedule of 20-30 hours per week.
• Detail-oriented with strong organizational skills for managing tasks and documentation.