Solutions Delivery Lead – R&D Operations

Overview

• Lead IT solutions delivery for R&D operations, ensuring seamless system management and strategic alignment with organizational goals.
• Collaborate with cross-functional teams to enhance system capabilities and support R&D initiatives effectively.
• Manage technical ownership of industry-specific R&D systems, ensuring optimal performance and compliance.
• Develop and implement strategies for system lifecycle management, including budgeting and vendor coordination.
• Support application deployment projects, focusing on software development lifecycle and technical solutions.
• Provide analytical support for complex projects, establishing timelines and coordinating resources.
• Ensure systems remain in a validated state, aligning with quality assurance and regulatory standards.
• Communicate effectively with stakeholders, providing updates on system changes and outages.

Key Responsibilities & Duties

• Manage technical ownership and lifecycle of R&D systems, ensuring efficient resource allocation and compliance.
• Coordinate with vendors to maintain system performance and meet service level agreements.
• Facilitate steering committees to enhance application value and user experience.
• Lead technical strategies for deploying and upgrading validated computer systems.
• Organize requirements gathering and design sessions with stakeholders and technical teams.
• Develop and administer system procedures for installation, monitoring, upgrades, and recovery.
• Provide tier 3 support for systems, conducting root cause analysis and resolving technical issues.
• Track and prioritize system enhancement requests, ensuring continuous improvement.

Job Requirements

• Bachelor of Science in Computer Science, IT, Biology, Chemistry, or related field.
• Minimum 5 years of experience in technical or business analyst roles within R&D systems.
• Proficiency in SAS architecture, Linux/Unix, Windows environments, and database technologies.
• Experience with Pharma/BioTech R&D systems and delivering mid-to-large size projects.
• Strong organizational and time management skills for project delivery.
• Ability to manage vendors and service providers to meet system support needs.
• Knowledge of regulatory compliance, data security, and system validation standards.
• Effective communication skills for collaborating with diverse teams and stakeholders.