Help Desk Support

Overview

• Provide comprehensive help desk support for employees, ensuring seamless technology operations and resolving technical issues efficiently.
• Support desktop and mobile devices for local and remote users, including international locations, ensuring optimal functionality.
• Manage endpoint devices procurement, tracking, and monitoring systems to maintain operational efficiency.
• Coordinate equipment orders, deployment, and setup for employee workstations, ensuring readiness for new hires.
• Facilitate onboarding processes, including system account creation and IT equipment setup for new employees.
• Provide after-hours and weekend technical support to address urgent issues and maintain productivity.
• Collaborate with IT management to implement workflow improvements and enhance system configurations.
• Ensure compliance with predefined checklists for system installations and configurations, suggesting improvements where applicable.

Key Responsibilities & Duties

• Troubleshoot and resolve technical issues for PCs, Macs, iOS, Androids, and peripheral devices.
• Coordinate and deploy IT equipment and solutions, ensuring timely and accurate implementation.
• Track and manage hardware assets to maintain accurate inventory and operational readiness.
• Provide exceptional customer service while addressing technology requests and inquiries.
• Assist with endpoint management systems monitoring and management to ensure security and efficiency.
• Participate in ongoing learning to enhance technical skills and adapt to evolving technologies.
• Implement new PC systems following predefined checklists, ensuring consistent configurations.
• Collaborate with team members to recommend and implement workflow improvements.

Job Requirements

• Bachelor’s degree in technology-related field required; concentration in technology preferred.
• Minimum of 3 years industry experience required; 5 years preferred.
• Proficiency in PC and Mac hardware and software troubleshooting.
• Strong written, verbal communication, and interpersonal skills essential.
• Ability to lift up to 50 lbs and perform physical tasks as needed.
• Exceptional organizational skills with attention to detail and ability to multitask.
• Demonstrated accountability and ability to work independently or as part of a team.
• Strong analytical and problem-solving skills with a proactive approach to workflow improvements.