Virtual Back Office Call Center Representative

Overview

• Provide essential support to healthcare operations remotely, ensuring seamless patient interactions and administrative efficiency.
• Handle high-volume inbound and outbound calls with professionalism and empathy, addressing patient needs effectively.
• Perform accurate patient registration, insurance verification, and data entry tasks to maintain operational integrity.
• Track member consents and conduct outreach to enhance patient engagement and satisfaction.
• Manage medical records, process care plans, and distribute educational materials to support patient care.
• Adapt to dynamic schedules and responsibilities, showcasing flexibility and commitment to excellence.
• Engage in ongoing training programs to refine skills and ensure professional growth.
• Collaborate with a dedicated team to achieve organizational goals and deliver superior patient services.

Key Responsibilities & Duties

• Respond to incoming calls in a fast-paced, high-volume setting, providing exceptional customer service.
• Meet daily performance targets and uphold quality standards set by management.
• Address patient inquiries with empathy, ensuring accurate and helpful information dissemination.
• Perform patient registration and insurance updates with precision and attention to detail.
• Track and document member consents and outreach activities comprehensively.
• Process care plans, visit summaries, and educational materials efficiently to support patient care.
• Contribute to special projects and adapt to evolving procedures and responsibilities.
• Maintain accurate records of member engagements and operational activities.

Job Requirements

• High School Diploma or GED required; additional certifications are advantageous.
• Minimum of 2 years of relevant experience in customer service or administrative roles.
• Proficiency with electronic medical records systems and Microsoft Office preferred.
• Bilingual Spanish-speaking skills are highly desirable.
• Exceptional data entry accuracy and customer service capabilities required.
• Strong interpersonal skills to build rapport and empathize with patients effectively.
• Reliable internet connectivity meeting specified technical requirements for remote work.
• Excellent oral and written communication skills for clear and professional interaction.
• Flexibility to adapt to varying schedules and dynamic work environments.