Collections Manager

Overview

• Lead and manage the collections process for a dynamic organization, ensuring efficient accounts receivable operations and timely payments.
• Supervise a team of collectors, providing guidance and support to enhance performance and achieve goals.
• Collaborate with internal departments to streamline collections efforts and improve reporting accuracy.
• Oversee high-volume collections campaigns, maintaining detailed records and managing aging accounts.
• Utilize Google Sheets for tracking and reporting collections activities, ensuring data integrity.
• Provide hands-on support for collections efforts, balancing management responsibilities with direct involvement.
• Ensure compliance with industry standards and organizational policies throughout the collections process.
• Contribute to the development and implementation of strategies to optimize collections efficiency.

Key Responsibilities & Duties

• Supervise and mentor a team of collections staff, fostering a collaborative and productive environment.
• Monitor and manage aging accounts, ensuring timely follow-ups and resolution of outstanding balances.
• Develop and update collections reporting using Google Sheets, maintaining accuracy and transparency.
• Coordinate with internal accounting personnel to align collections efforts with organizational goals.
• Implement best practices for accounts receivable management to enhance operational efficiency.
• Conduct hands-on collections activities, including contacting clients and resolving payment issues.
• Analyze collections data to identify trends and areas for improvement in processes.
• Ensure adherence to company policies and legal requirements in all collections activities.

Job Requirements

• Bachelor of Arts (BA) degree in a relevant field is required.
• Minimum of 3 years of experience in collections management; 5 years preferred.
• Proficiency in accounts receivable and collections processes, with a hands-on approach.
• Experience with Google Sheets for tracking and reporting collections activities.
• Strong organizational and analytical skills to manage high-volume collections campaigns.
• Familiarity with NetSuite is a plus but not mandatory.
• Ability to work on-site five days a week in a fast-paced environment.
• Excellent communication and interpersonal skills to interact with clients and team members effectively.