Intake Specialist

Overview

• Serve as an Intake Specialist for a pre-arraignment diversion program, conducting outreach, intakes, and scheduling participants for programming.
• Support day-to-day operations by covering the front desk and assisting visitors professionally and efficiently.
• Maintain accurate records in internal case management tools and shared databases to ensure compliance and organized documentation.
• Collaborate with court partners, defense agencies, and district attorney staff to identify eligible participants for the program.
• Provide certificates of program completion and related documentation to participants upon workshop completion.
• Participate in team meetings, community events, and outings to enhance program outreach and effectiveness.
• Engage with individuals from diverse backgrounds in a culturally-responsive manner, ensuring sensitivity to mental health and substance use needs.

Key Responsibilities & Duties

• Conduct outreach to potential program participants, explaining diversion options and scheduling programming sessions.
• Perform initial intake and screening processes to assess participant eligibility and needs.
• Follow up with participants to ensure attendance and compliance with program requirements.
• Maintain organized records of outreach attempts, attendance, and project details in case management systems.
• Greet visitors, collect information, and ensure professional and timely assistance at the front desk.
• Answer incoming calls, take messages, and connect callers to appropriate staff or agencies.
• Collaborate with stakeholders to identify eligible participants and ensure smooth program operations.
• Attend team meetings and community events to support program outreach and development.

Job Requirements

• Bachelor's degree required, preferably in social services or related field.
• 1-2 years of experience in social services or court settings preferred.
• Bilingual proficiency in English and Spanish highly preferred.
• Strong interpersonal communication and writing skills essential.
• Ability to multitask and work efficiently in a fast-paced environment.
• Sensitivity to individuals with mental health and substance use needs.
• Proficiency in Google Suite, Slack, and Microsoft programs required.
• Professional demeanor and ability to interact effectively with diverse stakeholders.