Customer Service Representative/Data Entry

Overview

• Provide exceptional customer service and support within the pension department, ensuring recipient inquiries are addressed promptly and accurately.
• Perform data entry tasks with precision, maintaining accurate records and ensuring compliance with organizational standards.
• Collaborate with team members to streamline processes and improve service delivery within the department.
• Participate in training and testing to ensure proficiency in role-specific tasks and responsibilities.
• Engage in a structured interview process to demonstrate capabilities and alignment with organizational goals.
• Adhere to strict punctuality and professionalism standards during all interactions and assessments.
• Work on-site during the temporary phase, transitioning to telework eligibility upon permanent conversion.
• Contribute to the department's success by ensuring high-quality service and operational excellence.

Key Responsibilities & Duties

• Handle recipient service inquiries, providing accurate information and resolving issues effectively.
• Perform detailed data entry tasks, ensuring accuracy and compliance with organizational standards.
• Collaborate with team members to enhance operational efficiency and service quality.
• Participate in testing and training sessions to maintain proficiency in role-specific tasks.
• Support the department's goals by adhering to policies and contributing to process improvements.
• Ensure compliance with background and drug screening requirements prior to starting the position.
• Maintain professionalism and punctuality during all interactions and assessments.
• Transition to telework eligibility upon permanent conversion, adhering to organizational policies.

Job Requirements

• High School Diploma or GED required; additional certifications in finance or accounting preferred.
• Minimum of 3 years of experience in customer service, data entry, or related fields.
• Proficiency in digital banking, finance, and accounting processes is highly desirable.
• Strong attention to detail and ability to maintain accuracy in data entry tasks.
• Excellent communication skills and ability to interact professionally with recipients and team members.
• Ability to pass a role-specific test with a score of 80% or higher.
• Adherence to strict punctuality and professionalism standards during all interactions.
• Willingness to work on-site during the temporary phase, transitioning to telework eligibility upon conversion.