Intake Specialist

Overview

• Serve as an Intake Specialist for a temporary contract role supporting a diversion program.
• Conduct outreach and intake conversations with program participants, ensuring compliance and scheduling.
• Assist in maintaining organized records and updating case management systems.
• Provide front desk coverage, greeting visitors and managing incoming calls professionally.
• Collaborate with district attorney's office and court partners to identify eligible participants.
• Support day-to-day operations in a fast-paced, community-focused environment.
• Temporary position with potential for extension, requiring onsite work Monday through Friday.

Key Responsibilities & Duties

• Conduct initial intake and screening of participants, scheduling them for programming.
• Follow up with participants to ensure compliance and attendance.
• Maintain accurate computer records and organize outreach attempts and project details.
• Distribute certificates of completion and other relevant documentation.
• Provide front desk support, greeting visitors and managing incoming calls.
• Collaborate with court partners and stakeholders to identify eligible participants.
• Participate in team meetings and community events as required.

Job Requirements

• Associate of Applied Science degree required; Bachelor's degree preferred.
• 1-2 years of experience in social services or court settings preferred.
• Bilingual proficiency in English and Spanish highly desirable.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent interpersonal communication and writing skills.
• Proficiency in Google Suite, Slack, and Microsoft Office tools.
• Ability to work with diverse populations in a culturally responsive manner.
• Professional demeanor and sensitivity to mental health and substance use needs.