Help Desk

Overview

• Provide technical support for desktop hardware and software in a hybrid work environment.
• Assist with configuring, deploying, and maintaining computers, smartphones, and printers.
• Support audiovisual setups for meetings and presentations, both virtual and onsite.
• Ensure effective communication with team members, management, and vendors.
• Contribute to asset management and e-cycle processes.
• Travel occasionally to other offices for technical support and collaboration.
• Participate in regional calls and meetings to align with team objectives.
• Provide Zoom telephone support and troubleshoot related issues.
• Grow professionally in a dynamic and fast-paced environment.

Key Responsibilities & Duties

• Deliver first and second-level technical support for IS issues via multiple communication channels.
• Configure and test computers, smartphones, and peripherals for quality assurance and deployment.
• Maintain and repair hardware, coordinating with vendors as necessary.
• Record asset changes in the management system and assist with recycling processes.
• Install and test software applications and operating systems on personal computers.
• Provide audiovisual support for meetings and presentations, ensuring seamless operations.
• Collaborate with local IS teams and management to resolve technical issues effectively.
• Prioritize tasks and provide timely updates in a fast-paced environment.
• Perform additional responsibilities as assigned by management.

Job Requirements

• Bachelor of Science degree or equivalent education in a related field.
• Minimum of 2 years of experience in desktop support within a Windows environment.
• Proficiency in Microsoft technologies and hardware diagnostics and repair.
• Strong organizational skills and ability to multitask effectively.
• Excellent verbal and written communication skills for interfacing with diverse stakeholders.
• Experience with printer hardware maintenance is a plus.
• Ability to adapt to changing business needs and work independently or in a team.
• Capability to travel occasionally to other office locations for support.
• Commitment to professional development and continuous learning.