Fraud Analyst

Overview

• Monitor and analyze real-time fraud alerts across multiple transaction types, ensuring timely identification and response to suspicious activities.
• Investigate internal and external fraud events, documenting findings and providing actionable insights to mitigate risks.
• Conduct customer outreach to verify activity, gather information, and enhance fraud prevention measures.
• Identify fraud patterns and trends through comprehensive data analysis, contributing to proactive fraud detection strategies.
• Collaborate with internal teams, serving as a fraud-related point of contact and sharing insights on emerging trends.
• Work in a fast-paced, remote environment with time-sensitive deadlines, requiring strong organizational and multitasking skills.
• Participate in extensive training programs to ensure proficiency in fraud analysis and investigation techniques.

Key Responsibilities & Duties

• Analyze fraud alerts across ACH, wires, checks, deposits, cards, and online banking transactions.
• Investigate and document findings related to fraud events, ensuring accurate reporting and resolution.
• Make informed decisions on alerts and cases, identifying suspicious activities requiring further action.
• Conduct outreach to customers for activity verification and information gathering.
• Analyze data to identify fraud patterns, trends, and potential vulnerabilities.
• Communicate effectively with internal teams, providing updates and serving as a fraud-related resource.
• Meet multiple daily deadlines in a fast-paced, remote work environment.
• Share insights on emerging fraud trends with relevant departments to enhance organizational awareness.

Job Requirements

• High school diploma required; college degree preferred.
• Minimum 2 years of experience in banking, fraud, BSA, or criminal justice; 4 years preferred.
• Proficiency in computer applications, including Excel spreadsheets.
• Strong analytical skills and problem-solving abilities.
• Experience with fraud investigations and case management systems; Verafin experience is a plus.
• Fraud certifications such as CAFP or CFE are preferred.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a remote setting.