Application Training And Support Assistant

Overview

• Assist in delivering comprehensive technology training and user support across the organization, ensuring seamless adoption of systems and tools.
• Coordinate and manage virtual and in-person training sessions, including setup, facilitation, and participant engagement.
• Develop and maintain training materials, calendars, and documentation to support organizational learning initiatives.
• Provide high-quality end-user support, addressing inquiries and resolving issues promptly and effectively.
• Collaborate with teams to enhance training strategies and optimize user experience during technology rollouts.
• Participate in train-the-trainer programs, progressively leading training sessions independently.
• Support the development of quick reference guides, manuals, and online resources for organizational systems.
• Ensure timely communication and resolution of support requests through shared IT mailboxes.

Key Responsibilities & Duties

• Coordinate and facilitate training sessions, including webinars and in-person meetings, ensuring smooth execution.
• Distribute onboarding materials to new hires, introducing them to training resources and tools.
• Manage and track training materials, ensuring availability and accuracy for sessions.
• Collect and analyze post-training feedback to identify areas for improvement and enhance future sessions.
• Coordinate maintenance and scheduling of training room equipment and spaces.
• Support the creation of user-friendly documentation and guides for organizational systems and tools.
• Resolve Help Desk tickets efficiently, providing exceptional user support and assistance.
• Assist in delivering training sessions and providing on-site support during major technology transitions.

Job Requirements

• Minimum of one year of experience in training, technology, or user support roles.
• Proficiency in Windows operating systems and Microsoft Office applications.
• Strong organizational and time management skills, with the ability to multitask effectively.
• Excellent communication skills, both written and verbal, for diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated discretion and ability to handle confidential information responsibly.
• Flexibility to adapt to changing priorities and work additional hours as needed.
• Preferred experience in creating training materials and conducting sessions for diverse groups.