Customer Service

Overview

• Support aviation market research by contacting aircraft owners via phone and email.
• Gather and analyze market data to update the company database with accurate information.
• Work in a hybrid or remote environment, adhering to EST hours.
• Utilize provided equipment to perform tasks efficiently.
• Collaborate with a dynamic team to ensure data integrity and accuracy.
• Engage in professional development opportunities within the aviation industry.
• Contribute to the potential transition of the role to a permanent position.
• Leverage bilingual French skills to enhance communication and research effectiveness.

Key Responsibilities & Duties

• Conduct phone and email outreach to aircraft owners to verify and update information.
• Perform detailed market research on aircraft and ownership trends.
• Utilize online resources to gather supplementary data for analysis.
• Maintain accurate records in the company database through meticulous data entry.
• Ensure compliance with data collection standards and protocols.
• Collaborate with team members to address data discrepancies and improve processes.
• Provide insights and recommendations based on research findings.
• Adhere to work schedules and deadlines, ensuring timely completion of tasks.

Job Requirements

• Associate of Applied Science (AAS) degree or equivalent educational background.
• Bilingual proficiency in French and English for effective communication.
• Experience in phone-based roles or customer service is advantageous.
• Strong verbal and written communication skills for professional interactions.
• Proficiency in MS Office applications, including Excel, Word, and Outlook.
• Ability to work independently, demonstrating organization and goal orientation.
• Comfortable working in a hybrid or remote setup, adhering to EST hours.
• Commitment to maintaining data accuracy and integrity in all tasks.