Medical Assistant

Overview

• Provide comprehensive support to healthcare providers in delivering patient care and administrative tasks.
• Assist in clinical services and population health initiatives under supervision of the Practice Administrator.
• Engage patients with excellent customer service and ensure smooth clinic operations.
• Perform patient registration, scheduling, and insurance verification using electronic systems.
• Coordinate referrals and follow-ups with external specialists and laboratories.
• Support direct patient care activities including vital signs, phlebotomy, and diagnostic tests.
• Document patient care information accurately in electronic medical records.
• Ensure compliance with confidentiality and healthcare regulations.
• Contribute to a collaborative and professional work environment.

Key Responsibilities & Duties

• Warmly greet patients and guests, ensuring a positive experience.
• Monitor patient flow and address registration and check-out processes efficiently.
• Answer telephones professionally and schedule appointments accurately.
• Coordinate referrals and tests, providing necessary documentation and reminders.
• Perform direct patient care tasks including vital signs and diagnostic screenings.
• Collect and prepare specimens for laboratory analysis.
• Assist in campaigns and initiatives to improve patient health outcomes.
• Maintain effective communication with patients, families, and healthcare teams.
• Ensure accurate documentation and adherence to healthcare protocols.

Job Requirements

• High School diploma or GED required; Associate degree preferred.
• Completion of an accredited Medical Assistant Program or eligibility for certification exam.
• Minimum 1 year experience as a Medical Assistant in ambulatory care setting.
• Proficiency in navigating electronic medical records (EMR).
• Strong customer service skills and ability to handle patient interactions professionally.
• Knowledge of medical terminology and patient care procedures.
• Flexibility to work varied hours and adapt to different medical office settings.
• Commitment to confidentiality and healthcare compliance standards.
• Ability to work collaboratively in a team-oriented environment.