Benefits Specialist

Overview

• Serve as a Tier 2 escalation resource for benefits-related cases, ensuring accurate administration and high-quality employee support.
• Manage complex benefits inquiries, including medical, dental, vision, life, disability, and retirement programs.
• Provide guidance on eligibility, enrollment, documentation requirements, and process navigation for employees.
• Collaborate with the Benefits Center of Excellence for policy interpretation and compliance determinations.
• Support continuous improvement efforts to enhance employee experience and reduce unnecessary escalations.
• Participate in operational reviews to identify trends and strengthen service delivery.
• Contribute to maintaining and updating knowledge base articles and standard operating procedures.
• Hybrid work schedule with three days onsite at the office weekly.

Key Responsibilities & Duties

• Manage complex benefits-related inquiries and provide accurate guidance on program eligibility and enrollment.
• Act as the primary escalation point for benefits cases within Shared Services.
• Prepare structured escalation summaries for compliance-sensitive matters.
• Support benefits administration and escalate policy interpretation to the Benefits COE.
• Deliver empathetic and professional service to employees and managers.
• Identify root causes of recurring inquiries and recommend process improvements.
• Train and guide team members on benefits processes and documentation standards.
• Audit benefits transactions for data accuracy and compliance.

Job Requirements

• Minimum of 3 years of experience in benefits administration or HR operations.
• Working knowledge of employee benefits regulations and compliance considerations.
• Experience handling complex employee benefits inquiries and escalations.
• Proficiency in using HRIS systems, preferably Workday.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a high-volume environment.
• High school diploma or GED required; bachelor’s degree preferred.
• Experience in healthcare or regulated environments is advantageous.