Director, Strategic Projects And Change Delivery

Overview

• Lead strategic projects and change delivery initiatives within a dynamic organization, driving enterprise transformation and operational excellence.
• Collaborate with cross-functional teams to ensure successful execution of high-impact initiatives across various departments and functions.
• Develop and institutionalize project and change management capabilities, establishing best practices and scalable processes.
• Partner with senior leaders to assess change impacts, stakeholder readiness, and adoption risks for organizational improvements.
• Establish governance frameworks, KPIs, and decision-making processes to drive accountability and momentum in projects.
• Communicate effectively with executive sponsors and stakeholders, providing clear updates on project status and outcomes.
• Serve as a trusted advisor to leaders navigating complex change, offering strategic insights and guidance.
• Contribute to the organization's transformation agenda by embedding change management best practices into operations.

Key Responsibilities & Duties

• Guide and oversee complex, cross-functional transformation initiatives across operations, technology, and other departments/functions.
• Ensure projects are delivered on time, within scope, and aligned with strategic priorities.
• Design and execute structured change management approaches to support successful adoption of new processes and systems.
• Establish clear project governance, KPIs, decision-making frameworks, and escalation paths to drive accountability.
• Develop scalable processes and tools that can be leveraged across initiatives of varying complexity.
• Communicate clearly with executive sponsors and senior leaders on project status, risks, tradeoffs, and outcomes.
• Embed change management best practices into project delivery to ensure sustained adoption and operational integration.
• Partner with functional leaders to assess change impacts, stakeholder readiness, communication needs, and adoption risks.

Job Requirements

• Bachelor’s degree in Business or related discipline; MBA preferred.
• 10+ years of experience in project management, program delivery, transformation, or change management roles.
• Proven experience formalizing project and/or change management functions.
• Certifications such as PMP, Prosci Change Management Professional, PgMP, Lean/Six Sigma preferred.
• Experience working closely with technology, operations, and business teams in a matrixed environment.
• Strong working knowledge of project management and change management methodologies and technologies.
• Exceptional stakeholder management skills and ability to influence without authority.
• Experience in real estate services, corporate environments, or management consulting preferred.