Program Coordinator

Overview

• Serve as a Program Coordinator in a contract role supporting administrative and client-facing operations.
• Engage with clients and referring entities to gather essential case information and ensure eligibility criteria are met.
• Coordinate referrals and intake processes, maintaining accurate records and tracking deadlines.
• Support data collection and maintenance for grants management and accountability purposes.
• Collaborate with administrative staff to ensure timely updates of case matters.
• Maintain confidentiality and adhere to data security standards at all times.
• Utilize excellent organizational and computer skills to manage case management systems effectively.
• Work in a fast-paced environment, demonstrating commitment to advocacy for low-income immigrants.

Key Responsibilities & Duties

• Conduct initial interviews with prospective clients and referring entities via phone, email, and in-person interactions.
• Gather essential demographic, procedural, and case-related information with accuracy and sensitivity.
• Apply established eligibility criteria to determine case referrals for further review.
• Provide clear information about next steps, required documents, and timelines to clients.
• Enter and maintain intake information in the organization’s case management system.
• Track incoming requests, deadlines, and follow-up needs to ensure timely processing.
• Flag urgent or high-priority matters for supervisory review.
• Collaborate with administrative staff to ensure accountability and maintenance of practice standards.
• Perform other duties as assigned to support organizational goals.

Job Requirements

• Bachelor’s degree or equivalent combination of 4+ years of post-secondary education and/or work experience.
• Proficiency in Spanish preferred to effectively communicate with clients.
• Excellent computer skills, including Office 365 and all Microsoft Office programs.
• Previous administrative experience in a fast-paced environment.
• Knowledge of basic immigration application forms and forms of relief is highly preferred.
• Strong organizational skills and ability to manage relationships effectively.
• Commitment to advocacy on behalf of low-income immigrants.
• Demonstrated ability to accurately gather data and compile information.
• Ability to handle sensitive or confidential information with excellent judgment.