Matter Applications Specialist

Overview

• Serve as a subject matter expert for SaaS applications supporting matter lifecycle operations, ensuring optimal functionality and user satisfaction.
• Collaborate with cross-functional teams to streamline workflows and enhance operational efficiency through innovative technology solutions.
• Evaluate and implement new features to improve application performance and user experience, aligning with organizational goals.
• Manage application deployments, upgrades, configurations, and troubleshooting to ensure seamless operations and minimal disruptions.
• Ensure compliance with security policies and technical requirements, safeguarding data integrity and system reliability.
• Document application support processes and maintain accurate records within IT change management platforms.
• Provide training and communicate updates to relevant teams, fostering knowledge sharing and adoption of best practices.

Key Responsibilities & Duties

• Deliver tier 2 support for SaaS applications used in matter lifecycle operations, resolving complex issues effectively and efficiently.
• Lead initiatives to enhance matter operations lifecycle through innovative technologies tailored to business needs.
• Maintain deep expertise in product features, workflows, architecture, and security models to provide comprehensive application support.
• Research product releases and roadmaps, recommending improvements and aligning solutions with organizational objectives.
• Perform unit testing, troubleshooting, and issue resolution to ensure optimal application performance and user satisfaction.
• Collaborate with vendors and professional services providers for application support and enhancements.
• Provide backup support for secondary applications, ensuring continuity and reliability of operations.
• Ensure thorough documentation of application support processes and changes for future reference and knowledge sharing.

Job Requirements

• Bachelor’s Degree in a related field is required, demonstrating foundational knowledge and expertise.
• Minimum of 5 years of experience supporting matter operations applications in a professional services environment.
• Experience with matter operations applications in non-U.S. geographies is preferred.
• Proficiency in SaaS application support, including platforms like Intapp Conflicts, Intapp Open, and Intapp Walls.
• Strong problem-solving and interpersonal skills for effective collaboration and communication.
• Ability to manage deployments, upgrades, and configurations for supported applications with precision.
• Availability for on-call and after-hours support as necessary to ensure uninterrupted operations.
• Knowledge of compliance with security policies and technical requirements to uphold organizational standards.