Collections Specialist

Overview

• Serve as a Collections Specialist on a contract basis, ensuring compliance with company policies and industry standards.
• Manage accounts receivable aging and delinquency reports using applicable operating systems and tools.
• Conduct outbound collection calls professionally, maintaining and improving customer relations.
• Resolve client billing issues promptly, reducing account delinquency effectively.
• Ensure compliance with HIPAA regulations and confidentiality standards regarding medical records.
• Collaborate with management to address account issues and escalate as necessary.
• Prepare and monitor collection reports, meeting company DSO guidelines.
• Provide timely follow-up on payment arrangements and correspondence with customers.

Key Responsibilities & Duties

• Generate and analyze accounts receivable aging and delinquency reports using designated systems.
• Document customer accounts with detailed collection notes and next steps.
• Initiate outbound calls to customers to collect payments and resolve billing issues.
• Identify and address issues causing account delinquency, collaborating with management.
• Monitor assigned accounts and ensure compliance with company DSO guidelines.
• Maintain confidentiality and adhere to HIPAA regulations regarding medical records.
• Communicate effectively with customers and internal teams to resolve issues.
• Support special projects and complex assignments as needed.

Job Requirements

• Bachelor of Arts (BA) degree required; Associate degree preferred.
• Minimum of 3 years of collections experience, preferably with a large customer base.
• Proficiency in Microsoft Office, with advanced Excel skills.
• Experience with cloud-based software like NetSuite, Intacct, or QuickBooks.
• Strong organizational, communication, and problem-solving skills.
• Ability to work in a dynamic, multi-functional environment.
• Demonstrated leadership in teamwork and complex assignments.
• Flexibility to adapt to a rapidly growing environment.