Service Manager

Overview

• Lead and manage the Service Department, ensuring operational excellence and effective project execution.
• Develop and implement strategic initiatives to promote safety, enhance revenue, and strengthen customer relationships.
• Provide leadership and mentorship to department staff, focusing on recruitment, onboarding, and professional development.
• Ensure timely procurement and delivery of materials and equipment to meet production goals.
• Gather client feedback to ensure satisfaction with services provided by department personnel.
• Foster relationships with current and prospective clients to generate new business opportunities.
• Oversee department financials, ensuring timely billing and collections to maintain cash flow.
• Collaborate with senior leaders to optimize organizational performance and capabilities.
• Identify business risks and develop strategies to mitigate them effectively.

Key Responsibilities & Duties

• Coordinate and administer all activities within the Service Department, including project bidding and contract execution.
• Assign tasks and responsibilities to department employees to ensure efficient operations.
• Conduct annual performance reviews for department staff, providing constructive feedback and setting goals.
• Review contractual documents regularly to ensure compliance with project and customer requirements.
• Participate in monthly cost-to-complete meetings to analyze project financials with organizational leaders.
• Monitor and ensure the department’s adherence to safety standards and practices.
• Develop strategies to enhance employee satisfaction and retention within the department.
• Maintain oversight of department operations to ensure alignment with organizational goals.
• Perform additional duties as assigned to support organizational objectives.

Job Requirements

• Associate of Science (AS) degree or equivalent educational background required.
• Minimum of 5 years of experience in a managerial role within a service-oriented department.
• Strong leadership skills with a focus on employee development and operational efficiency.
• Proficiency in strategic planning and risk mitigation strategies.
• Excellent communication and interpersonal skills for client and team interactions.
• Ability to analyze financial data and oversee departmental budgeting and cash flow.
• Knowledge of contract management and compliance with customer requirements.
• Experience in fostering client relationships and generating business leads.
• Commitment to promoting safe work practices and maintaining high safety standards.