Enhance IT operations by supporting critical systems and networks. Develop technical expertise in a collaborative, mission-driven environment. Gain valuable experience contributing to impactful organizational initiatives.
It Operations Technician
in Professional Services ContractJob Detail
Job Description
Overview
- Support IT operations by maintaining systems and networks, ensuring optimal functionality and security.
- Assist in software configuration and user requirement analysis to meet organizational needs.
- Troubleshoot and resolve hardware and software issues efficiently to minimize downtime.
- Participate in system upgrades, installations, and maintenance tasks to ensure seamless operations.
- Monitor and maintain local area networks and data recovery systems effectively.
- Contribute to IT projects and initiatives, ensuring alignment with organizational goals.
- Provide training and support to users, enhancing their technical proficiency.
- Promote diversity and inclusion within the workplace through collaborative efforts.
Key Responsibilities & Duties
- Deliver efficient desktop, laptop, and peripheral equipment support to staff members.
- Implement software installations, upgrades, and repairs to ensure system reliability.
- Monitor system performance and security, ensuring data protection and compliance.
- Analyze user requirements and configure software solutions to meet operational needs.
- Assist in developing procedures for system issue resolution and performance optimization.
- Document workflows and business processes for system administration tasks.
- Provide individual and group training sessions to enhance technical proficiency.
- Collaborate with team members on IT projects and initiatives to drive innovation.
Job Requirements
- High School Diploma or GED required; formal education in IT preferred.
- 2-4 years of relevant experience in computer science or IT operations.
- Certifications such as CompTIA A+, Network+, or MCP are highly desirable.
- Proficiency in Windows-based PCs, servers, and networking systems.
- Experience with Salesforce, databases, or reporting tools is a plus.
- Strong analytical skills and ability to manage multiple projects effectively.
- Excellent communication skills for explaining technical concepts clearly.
- Willingness to work non-standard hours as needed to support operations.
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