Membership Assistant

Overview

• Support a dynamic membership team with administrative tasks during conference preparation, ensuring seamless operations and member satisfaction.
• Engage with members via phone and email, fostering re-engagement and active participation.
• Assist in maintaining accurate member records through meticulous data entry and database updates.
• Collaborate with team members to track outreach efforts and follow-up communications effectively.
• Provide administrative support during conference preparation, contributing to the success of the event.
• Gain valuable experience in membership management and event coordination within a professional environment.
• Flexible remote work arrangement with occasional onsite requirements as needed.
• Opportunity to develop skills in communication, organization, and database management.

Key Responsibilities & Duties

• Perform accurate and efficient data entry to update and maintain member records.
• Contact lapsed members via phone and email to encourage re-engagement and renewals.
• Document outreach attempts and track progress in the membership database.
• Assist with follow-up communications to address member inquiries and ensure satisfaction.
• Collaborate with the team to support conference preparation and administrative tasks.
• Identify and flag member concerns for appropriate staff follow-up and resolution.
• Provide remote assistance with flexibility for occasional onsite work as required.
• Contribute to the overall success of the membership team through proactive engagement and support.

Job Requirements

• Bachelor of Science (BS) degree required, with relevant coursework preferred.
• Minimum of 1 year of experience in administrative or membership support roles.
• Experience in membership management or event coordination is advantageous.
• Proficiency in data entry and database management systems.
• Strong communication skills for engaging with members via phone and email.
• Ability to work remotely with occasional onsite availability as needed.
• Detail-oriented and capable of managing administrative tasks efficiently.
• Own a computer suitable for remote work tasks and have reliable internet access.