Director, Healthcare Operations

Overview

• Serve as a strategic partner to the COO, translating goals into actionable initiatives and ensuring their effective implementation across departments.
• Coordinate and manage organizational priorities, driving accountability and monitoring progress on key initiatives to align with strategic objectives.
• Oversee the day-to-day operations of the COO's office, ensuring timely information, analysis, and decision-support materials are provided.
• Facilitate communication and collaboration between operational leaders, advancing cross-functional teamwork and resolving performance-impacting issues.
• Manage administrative and financial processes, including budget monitoring, invoice processing, expense tracking, and compliance with organizational policies.
• Provide leadership and guidance on performance improvement, operational efficiency, and service delivery initiatives.
• Support organizational growth by implementing strategies that enhance operational effectiveness and service quality.

Key Responsibilities & Duties

• Lead strategic and operational projects, focusing on performance improvement and organizational growth.
• Collaborate with facility leadership to ensure alignment with strategic objectives and monitor initiative progress.
• Manage daily operations of the COO's office, providing timely analysis and decision-support materials.
• Facilitate communication between the COO and operational leaders, promoting collaboration and resolving operational issues.
• Oversee administrative processes, including budget documentation, invoice reviews, and expense tracking.
• Develop strategies to improve operational efficiency and service delivery.
• Ensure compliance with organizational policies and standards in all processes.

Job Requirements

• Bachelor’s Degree in Healthcare Administration, Business, or a related field preferred.
• Minimum of 4 years of executive-level support experience, preferably in healthcare or senior living environments.
• Advanced proficiency in Microsoft Office Suite for effective documentation and analysis.
• Superior written and verbal communication skills to interact with diverse stakeholders effectively.
• Strong organizational and problem-solving skills to manage complex projects and initiatives.
• Experience in managing administrative and financial processes, including budget monitoring and compliance.
• Ability to lead cross-functional collaboration and drive operational improvements.