Applicant Services Representative

Overview

• Deliver exceptional applicant services, ensuring efficient processing of applications and inquiries while maintaining compliance with organizational standards.
• Support benefit fund administration processes, including document validation, calculations, and application reviews.
• Collaborate with internal teams and external stakeholders to resolve complex issues effectively and efficiently.
• Assist in preparing Social Security authorizations and transcripts to support application processing.
• Provide backup support for the contact center to ensure seamless operations and customer satisfaction.
• Contribute to continuous improvement initiatives within the applicant services department.
• Communicate effectively with supervisors and stakeholders to facilitate informed decision-making and operational success.

Key Responsibilities & Duties

• Review and validate documents required for application processing, ensuring accuracy and compliance.
• Process applications, status requests, and verification inquiries promptly and accurately.
• Calculate benefits and prepare system letters for approval or rejection.
• Research work history and Social Security transcripts to support application evaluations.
• Recalculate benefits due to additional service credits or retroactive payments.
• Troubleshoot issues and collaborate with participants, vendors, and departments to resolve problems effectively.
• Maintain communication with supervisors and adhere to performance standards and organizational policies.

Job Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum 2 years of experience in benefit fund administration; Taft-Hartley Trust Fund experience preferred.
• Strong verbal and written communication skills for effective stakeholder interaction and problem resolution.
• Proficiency in managing complex issues with a cooperative and positive demeanor.
• Familiarity with Social Security Administration processes and document preparation.
• Commitment to maintaining professional image and organizational standards.
• Experience with benefit calculations and application processing preferred.