Support Specialist

Overview

• Support the funding application process for educational institutions under the E-Rate program.
• Collaborate with account managers and analysts to ensure compliance with program guidelines.
• Maintain accurate records and documentation for audits and reporting purposes.
• Assist in preparing and submitting funding applications to secure discounts for schools and libraries.
• Monitor application progress and address any issues that arise during the process.
• Provide excellent customer service to clients, ensuring their needs are met effectively.
• Contribute to the success of educational initiatives by facilitating access to technology resources.
• Work in a collaborative, on-site environment with opportunities for professional growth.

Key Responsibilities & Duties

• Prepare and submit E-Rate funding applications in compliance with program regulations.
• Maintain detailed records of documentation and correspondence related to the E-Rate program.
• Monitor application statuses and follow up on pending inquiries or issues.
• Coordinate with internal teams to gather necessary information for applications.
• Prepare reports and documentation for audits and compliance reviews.
• Respond to client inquiries regarding E-Rate processes and requirements.
• Ensure adherence to federal and state regulations governing the E-Rate program.
• Support administrative tasks with a focus on customer service and detail orientation.

Job Requirements

• Associate degree in a relevant field or equivalent experience preferred.
• Minimum of 3 years of experience, with 4 years preferred in a similar role.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong organizational skills with attention to detail and ability to manage projects.
• Excellent written and verbal communication skills, including phone etiquette.
• Familiarity with E-Rate program guidelines and processes is preferred.
• Ability to work independently and collaboratively in a team environment.
• Commitment to supporting educational initiatives and fostering innovation.