Resident Service Coordinator

Overview

• Assist in managing the department to ensure optimal resident care and service quality.
• Guide a multidisciplinary care team to provide exceptional support to residents and families.
• Focus on enhancing residents' quality of life through effective coordination and planning.
• Collaborate with healthcare professionals to address residents' needs and preferences.
• Ensure compliance with regulatory standards and organizational policies.
• Provide case management and discharge planning for residents transitioning between care settings.
• Utilize Point Click Care (PCC) software for documentation and resident management.
• Engage in training and development to improve service delivery and resident satisfaction.

Key Responsibilities & Duties

• Coordinate resident services and ensure effective communication among care team members.
• Conduct assessments to identify residents' needs and develop personalized care plans.
• Facilitate discharge planning and transitions to appropriate care settings.
• Maintain accurate documentation using Point Click Care (PCC) software.
• Provide support and guidance to residents and families regarding care options.
• Collaborate with interdisciplinary teams to address complex resident cases.
• Monitor compliance with healthcare regulations and organizational standards.
• Participate in staff training and development initiatives to enhance service quality.

Job Requirements

• Master’s degree in Social Work (MSW) required; LMSW certification preferred.
• Experience in geriatrics, long-term care, or healthcare preferred.
• Proficiency in Point Click Care (PCC) software is advantageous.
• Strong skills in case management and discharge planning.
• Ability to assess resident needs and develop effective care plans.
• Excellent communication and interpersonal skills for resident and family engagement.
• Knowledge of healthcare regulations and compliance standards.
• Commitment to providing exceptional customer service to aging populations.