Elevate your career by supporting cutting-edge technology in financial services. Collaborate globally to resolve critical issues and innovate processes. Expand expertise in trading systems and enterprise platforms.
Investor Support
in Information Technology PermanentJob Detail
Job Description
Overview
- Provide expert support for investor-facing technology platforms in a hybrid work environment.
- Collaborate with global teams to ensure seamless operations and timely issue resolution.
- Act as the primary liaison for enterprise technology teams, ensuring effective communication.
- Troubleshoot and resolve technical issues promptly to deliver a superior user experience.
- Support trade-related activities and maintain core trading and risk platforms.
- Ensure system performance and reliability through proactive monitoring and maintenance.
- Work closely with brokers, vendors, and internal teams to address order flow challenges.
- Contribute to innovation and process improvement initiatives within the organization.
Key Responsibilities & Duties
- Serve as the primary support resource for investors using technology platforms.
- Troubleshoot and resolve client issues, collaborating with internal teams for complex problems.
- Provide real-time support for trade-related issues during operational hours.
- Coordinate with brokers, vendors, and trading desks to resolve execution issues.
- Act as a liaison for enterprise technology teams, ensuring effective communication and issue resolution.
- Monitor trading and risk platforms to ensure optimal system performance.
- Collaborate with developers to address critical technical challenges.
- Maintain documentation and provide insights for process improvements.
Job Requirements
- Bachelor of Science (BS) degree in a relevant field.
- 5-10 years of experience in technology support within financial services or similar industries.
- Proficiency in trading systems such as EMSX, Flextrade, or similar EMS platforms.
- Knowledge of FIX protocol, Linux, and SQL Server is essential.
- Experience with tools like Jira, GIT, and ServiceNow.
- Strong interpersonal skills and ability to work under pressure.
- Flexibility with work hours and responsiveness to troubleshooting needs.
- Bonus skills include Python programming and understanding of equities and options.
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