Medical Receptionist

Overview

• Serve as the first point of contact for patients, ensuring a welcoming and professional environment.
• Perform essential receptionist duties, including phone call management and patient scheduling.
• Utilize electronic medical records (EMR) systems for patient check-in and check-out processes.
• Verify patient demographics, insurance information, and obtain necessary signatures on forms.
• Facilitate patient flow by coordinating with providers and addressing delays or backlogs.
• Schedule appointments and ensure patients are prepared with required documentation.
• Maintain office supplies inventory and place orders as needed to ensure smooth operations.
• Adhere to HIPAA guidelines and ensure patient confidentiality at all times.
• Provide additional coverage during night hours and weekends when required.

Key Responsibilities & Duties

• Answer, screen, and route phone calls professionally and efficiently.
• Manage patient check-in and check-out processes using EMR systems.
• Verify patient information and obtain necessary documentation and payments.
• Coordinate patient flow by notifying providers of arrivals and addressing delays.
• Schedule appointments and procedures, ensuring proper documentation is prepared.
• Retrieve referrals, authorizations, and eligibility verifications as required.
• Maintain adequate office supplies and communicate inventory needs to management.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality.
• Provide coverage for extended hours and weekends as needed.

Job Requirements

• High School diploma or GED is required for this position.
• Completion of an accredited Medical Office Administration program is preferred.
• Minimum of 6 months of experience as a Medical Receptionist or 1 year of clerical experience.
• Proficiency in Microsoft Office applications is essential.
• Strong communication and analytical skills with attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Professional phone etiquette and self-motivation are required.
• Familiarity with HIPAA guidelines and patient confidentiality practices.
• Flexibility to provide coverage during extended hours and weekends.