Office Supervisor

Overview

• Lead the daily operations of a growing orthopedic outpatient clinic, ensuring high-quality patient care and operational excellence.
• Supervise and support clinical, administrative, and support staff to promote teamwork and exceptional customer service.
• Develop and implement clinic policies and procedures to ensure compliance with healthcare regulations and industry standards.
• Monitor financial performance, manage budgets, and provide regular updates to leadership on clinic productivity and expenses.
• Enhance patient satisfaction and engagement through process improvements and patient-centered initiatives.
• Collaborate with physicians and healthcare partners to support coordinated care and improve patient outcomes.
• Foster a positive clinic culture focused on accountability, efficiency, and continuous quality improvement.
• Support community outreach and growth initiatives to increase clinic volume and service utilization.
• Manage vendor relationships and coordinate with external service providers to maintain efficient clinic operations.

Key Responsibilities & Duties

• Oversee daily clinic operations, ensuring compliance with regulations and delivery of high-quality patient care.
• Recruit, train, and supervise clinic staff to promote teamwork and exceptional service.
• Develop and maintain clinic policies and procedures aligned with industry best practices.
• Monitor clinic budgets and financial performance, providing updates to leadership.
• Identify workflow improvement opportunities and provide coaching to staff.
• Enhance patient satisfaction through process improvements and engagement initiatives.
• Build strong relationships with physicians and administrative staff to streamline operations.
• Collaborate with healthcare partners to support coordinated care and improved outcomes.
• Manage vendor relationships and external service providers for efficient operations.

Job Requirements

• Associate of Arts (AA) degree or equivalent education required.
• Minimum of 2 years of operations experience in outpatient practice, preferably orthopedic.
• Proficiency in Spanish is highly preferred for effective communication.
• Strong organizational, leadership, and communication skills.
• Experience managing budgets and financial performance in a healthcare setting.
• Knowledge of healthcare regulations and industry standards.
• Ability to foster a collaborative and positive clinic culture.
• Capability to implement patient-centered initiatives and process improvements.
• Availability to work on-site during regular business hours.