Head Of Operations

Overview

• Lead operations for a dynamic team, ensuring seamless client servicing and operational support for financial services.
• Drive process improvements leveraging AI tools to enhance workflows and reporting accuracy.
• Collaborate with internal departments to deliver superior client experiences and manage deadlines effectively.
• Oversee trading activities across various account types, ensuring compliance with fund requirements.
• Manage external transfer agency providers, ensuring adherence to KPIs and operational standards.
• Provide support for intermediary sales teams and assist with board reporting obligations.
• Monitor cash flows impacting investor concentration and manage industry reporting obligations.
• Coordinate operational risk assessments and health checks for third-party vendors.

Key Responsibilities & Duties

• Manage day-to-day client interactions, including account transfers and eligibility requirements.
• Draft and coordinate client communications, ensuring clarity and compliance.
• Develop strong relationships with internal groups to resolve client requests efficiently.
• Ensure proper adherence to fund prospectus requirements and SAIM regulations.
• Conduct operational visits and manage risk assessments of external vendors.
• Leverage AI tools to automate workflows and improve reporting processes.
• Support product management in fund modifications and new fund launches.
• Provide leadership and mentorship to team members, fostering a collaborative environment.

Job Requirements

• Bachelor's degree in Finance, Economics, Business, or related field required.
• 10+ years of experience managing teams and supporting 40 Act Funds operationally.
• Series 7 and Series 24 certifications are mandatory.
• Knowledge of DTCC/NSCC mutual fund processing is essential.
• Proficiency in Excel and PowerPoint, with experience handling large datasets.
• Familiarity with AI tools for workflow automation and data insights.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently and manage multiple projects effectively.