Office Assistant

Overview

• Provide administrative support to enhance participant experiences and ensure efficient operations.
• Handle incoming calls, correspondence, and deliveries professionally and promptly.
• Scan, index, and file documents following organizational retention guidelines.
• Assist with facility requests, office supplies, and pantry stocking.
• Ensure timely processing of enrollment forms and address changes.
• Support special projects and other duties as assigned by management.
• Maintain professional appearance and demeanor at all times.
• Collaborate with customer service to resolve participant-related concerns.

Key Responsibilities & Duties

• Answer and route incoming calls, taking messages when necessary.
• Sort, scan, and index incoming mail and correspondence efficiently.
• File hardcopy batches of indexed documents daily.
• Process outgoing correspondence using mail/postage machines.
• Verify enrollment forms and notify regarding missing or invalid documents.
• Order office supplies and assist with facility requests.
• Greet visitors and handle incoming deliveries professionally.
• Participate in special projects and provide input for workflow improvements.

Job Requirements

• High school diploma required; college degree preferred.
• Minimum 1 year of experience handling physical and electronic correspondence.
• Proficiency in MS Office and excellent time management skills.
• Strong organizational, problem-solving, and attention-to-detail skills.
• Professional appearance and demeanor with excellent communication skills.
• Ability to manage complex issues collaboratively and flexibly.
• Dependability and punctuality are essential for supporting team goals.
• Must pass drug screening and background check before employment.