Service Coordinator

Overview

• Coordinate and deliver high-quality services to program patients, ensuring their health education and care plans are effectively managed.
• Develop and update individual service plans based on patient assessments and reassessments, tailoring care to their specific needs.
• Provide individual health education sessions and psychoeducational support groups to enhance patient understanding and engagement.
• Collaborate with program managers and staff to ensure seamless service delivery and adherence to organizational standards.
• Monitor patient satisfaction through surveys and reports, using feedback to improve program benchmarks.
• Maintain accurate records of patient interactions, attendance, and program activities in designated databases.
• Participate in quality assurance initiatives and continuous quality improvement tasks to enhance service delivery.
• Represent the organization at various venues to promote services and build community relationships.

Key Responsibilities & Duties

• Conduct patient assessments and reassessments to identify health education and service needs.
• Develop and update care plans, ensuring alignment with patient goals and program objectives.
• Lead health education sessions and psychoeducational support groups tailored to patient needs.
• Collaborate with program managers to coordinate orientations, screenings, and intakes for new patients.
• Attend required training sessions and meetings to stay updated on program protocols.
• Monitor program deliverables and ensure benchmarks are met through effective service management.
• Maintain comprehensive records of patient interactions and program activities.
• Contribute to quality assurance and improvement initiatives to enhance service delivery.
• Communicate effectively with patients, families, and stakeholders to build trust and rapport.

Job Requirements

• Bachelor’s degree in a related field with two years of relevant experience required.
• Experience working with target populations such as individuals with HIV/AIDS, mental illness, or substance use disorders preferred.
• Strong organizational, written, and verbal communication skills essential for effective service delivery.
• Proficiency in computer literacy and ability to adapt to reporting platforms within deadlines.
• Ability to work collaboratively and independently in a fast-paced environment.
• Flexibility to work evenings and weekends as required by program needs.
• Commitment to the organization’s mission and values, ensuring professionalism in all interactions.
• Experience in quality assurance and continuous quality improvement processes preferred.
• Ability to manage patient satisfaction surveys and use feedback for program enhancement.