Client Account Manager

Overview

• Lead billing and collection strategies aligned with client requirements and firm best practices.
• Collaborate with partners, practice group leaders, and finance teams to ensure streamlined operations.
• Provide training and development to team members for effective client and partner support.
• Ensure compliance with outside counsel guidelines and client agreements during billing processes.
• Deliver quality and timely reporting for senior management and internal stakeholders.
• Identify and implement strategies to improve billing efficiency and accuracy.
• Manage a team to ensure adequate coverage during peak times and foster collaboration.
• Develop and maintain billing policies and procedures to meet regulatory and client requirements.

Key Responsibilities & Duties

• Oversee billing and collection processes for assigned practice groups and offices.
• Monitor aging accounts receivable and ensure timely resolution of payment issues.
• Audit invoices regularly to identify errors and address training gaps.
• Collaborate with finance teams to ensure accurate client invoices and reporting.
• Provide updates on unbilled time and accounts receivable status to senior management.
• Participate in practice group meetings to align strategies and goals.
• Develop continuous process improvement initiatives to enhance revenue cycle timing.
• Manage team training and development to ensure compliance and operational excellence.

Job Requirements

• Bachelor’s degree in Finance, Business Administration, or related field required.
• Minimum 7+ years of billing and client relationship experience in professional services or law firms.
• At least 3 years in a managerial role overseeing billing operations.
• Proficiency with Excel, Word, and familiarity with Aderant software preferred.
• Strong organizational, communication, and detail-oriented skills essential for success.
• Flexibility to work evenings and weekends to meet critical deadlines.
• Proven ability to implement operational and procedural improvements effectively.
• Experience in developing and maintaining billing policies and procedures.