Patient Care Associate

Overview

• Support clinical and administrative operations in a fast-paced healthcare environment, ensuring exceptional patient experiences.
• Perform patient intake, scheduling, and front desk support to streamline clinic workflow.
• Assist with laboratory procedures, specimen handling, and maintaining infection prevention practices.
• Provide compassionate patient education on sexual and reproductive health services.
• Collaborate with healthcare providers to ensure accurate documentation and communication of patient information.
• Maintain professional development through training and competency assessments.
• Contribute to revenue cycle activities, including payment collection and insurance eligibility screenings.
• Support abortion care services and other reproductive health procedures as needed.

Key Responsibilities & Duties

• Greet patients, verify insurance, and maintain accurate electronic health records (EHR).
• Manage patient flow, appointment scheduling, and phone inquiries efficiently.
• Assist with laboratory testing, specimen handling, and infection prevention protocols.
• Provide non-judgmental education on sexual and reproductive health services.
• Support clinic operations by assisting providers and ensuring smooth workflows.
• Perform administrative tasks, including payment collection and insurance application assistance.
• Maintain a welcoming and organized office environment for patients and staff.
• Participate in ongoing training and maintain required certifications.

Job Requirements

• High School Diploma or GED required; additional certifications preferred.
• Minimum of 1 year of healthcare or medical office experience; 3 years preferred.
• Proficiency with electronic health records and basic computer systems.
• Strong customer service, communication, and organizational skills.
• BLS Certification and bilingual/multilingual skills are advantageous.
• Ability to work effectively in a high-volume, fast-paced healthcare environment.
• Commitment to patient-centered, culturally responsive care.
• Valid New York State Driver's License preferred.