E-Billing Specialist

Overview

• Support the e-Billing and Rates Manager in client electronic billing platform changes and on-boarding processes.
• Coordinate e-Billing requirements for partners, legal assistants, and clients to ensure accurate billing system entry.
• Troubleshoot e-Billing-related issues and assist with sophisticated billing preparation requirements.
• Maintain accurate billing codes and transmit electronic billing via various platforms.
• Prepare invoices for e-Billing sites and manage timekeeper restrictions in software systems.
• Collaborate with collection coordinators and compliance teams on accounts receivable and billing compliance matters.
• Produce ad hoc reports and assist with client/attorney analyses as required.
• Provide high-level customer service in a fast-paced environment while maintaining attention to detail.

Key Responsibilities & Duties

• Assist with client matter setup and mapping, rate updates, and maintenance in e-Billing platforms.
• Transmit electronic billing and troubleshoot issues to ensure timely resolution.
• Coordinate special client billing requests and implement rate arrangements in collaboration with teams.
• Respond to Client Accounting emails and help line calls promptly and professionally.
• Research rejected invoices for resubmission and manage short-paid invoices with accounts receivable.
• Interact with Conflicts Department for new matter openings and record maintenance.
• Prepare and submit appeals, accruals, and budgets via e-Billing sites.
• Send weekly reports to the Billing Team for unsubmitted and rejected invoices.

Job Requirements

• High School Diploma or GED required; additional certifications in billing or finance preferred.
• Minimum of 2 years of experience in professional services; law firm billing experience preferred.
• Proficiency in financial/billing software packages; experience with 3E system preferred.
• Knowledge of electronic billing platforms such as eBillingHub or BillBlast preferred.
• Strong proficiency in MS Office, particularly Excel, required.
• Ability to manage high volumes of tasks with attention to detail and prioritization.
• Excellent communication skills to interact professionally with all levels of the firm.
• Ability to provide exceptional customer service in a fast-paced environment.