Patient Account Supervisor

Overview

• Lead and supervise patient account operations, ensuring compliance with billing and reimbursement regulations.
• Analyze statistical data to measure staff performance and financial progress.
• Develop and implement process improvements to enhance productivity and meet departmental goals.
• Provide technical guidance to revenue cycle staff on complex billing and follow-up activities.
• Recruit, train, and evaluate personnel to maintain high performance standards.
• Ensure adherence to managed care contract terms and conditions.
• Prepare departmental reports and participate in special projects as needed.
• Maintain compliance with financial assistance policies and regulations.

Key Responsibilities & Duties

• Coordinate daily operations related to billing and collection of third-party accounts.
• Resolve routine questions and escalate complex issues to management.
• Develop and conduct training for staff on billing applications and procedures.
• Monitor performance of external agencies and reconcile inventories and invoices.
• Compile and organize statistical data to identify trends and communicate findings.
• Prepare Medicare Credit Balance Reports quarterly and manage bad debt transfers.
• Participate in payer meetings to resolve billing and reimbursement issues.
• Ensure compliance with financial assistance policies and regulations.

Job Requirements

• High School Diploma or GED required; Associate Degree in Business or Healthcare Administration preferred.
• Minimum of three years of experience in patient accounts management.
• Knowledge of hospital billing, insurance reimbursement, and third-party billing processes.
• Proficiency in using office equipment and CTR computer terminals.
• Completion of HBI certification course during onboarding is required.
• Strong analytical skills to compile and interpret statistical data.
• Effective communication skills to share knowledge and address issues.
• Ability to develop training materials and manage staff competencies.