Patient Account Supervisor

Overview

• Lead and supervise patient account operations, ensuring compliance with billing and reimbursement standards.
• Analyze statistical data to evaluate staff performance and financial progress.
• Identify trends and recommend process improvements to enhance productivity and workflows.
• Provide technical guidance on complex billing and payment activities.
• Develop and implement training programs to advance staff skills and knowledge.
• Ensure adherence to managed care contract terms and conditions.
• Monitor vendor performance and reconcile inventories and invoices.
• Prepare departmental reports and participate in special projects as needed.
• Stay updated on billing regulations and communicate changes effectively.

Key Responsibilities & Duties

• Oversee billing and collection processes to ensure timely and accurate operations.
• Resolve routine staff queries and escalate complex issues to management.
• Compile and analyze data on staff productivity and quality, identifying trends.
• Develop policies and procedures to address payment discrepancies.
• Conduct training sessions and maintain training materials and records.
• Ensure compliance with financial assistance policies and regulations.
• Prepare Medicare Credit Balance Reports quarterly and manage bad debt transfers.
• Participate in payer meetings to resolve billing and reimbursement issues.
• Recruit, train, and evaluate new personnel, supporting their development.

Job Requirements

• High School Diploma or GED required; Associate Degree in Business or Healthcare Administration preferred.
• Minimum of three years of experience in patient accounts management.
• Knowledge of hospital billing, insurance reimbursement, and third-party billing processes.
• Proficiency in basic office equipment and CTR computer terminals.
• Familiarity with medical terminology is advantageous but not mandatory.
• Completion of the HBI certification course during onboarding is required.
• Strong analytical and organizational skills to manage departmental goals.
• Ability to develop and implement effective training programs for staff.
• Excellent communication skills to share knowledge and resolve issues.