Operations Specialist

Overview

• Support the Banking Operations Department during an extended leave period, ensuring seamless operations and high-quality service delivery.
• Perform critical deposit account review, processing, and reporting tasks using industry-standard software and tools.
• Monitor and manage branch operations helpdesk tickets, providing timely resolutions and updates.
• Conduct maintenance on customer and deposit account records, ensuring accuracy and compliance.
• Collaborate with department managers to complete various operational projects and duties.
• Ensure proper reporting and monitoring of daily system and exception reports.
• Provide professional support to retail banking staff, enhancing operational efficiency and customer satisfaction.
• Opportunity for potential permanent placement based on performance and organizational needs.

Key Responsibilities & Duties

• Review and process customer and deposit account maintenance requests efficiently and accurately.
• Analyze and manage unposted deposit system transactions, ensuring compliance with banking standards.
• Monitor and approve foreign currency exchange transactions and daily deposit rate changes.
• Prepare detailed monthly board reports on department activities and metrics.
• Review mobile deposit exceptions and collaborate with the eBanking department for resolution.
• Maintain high standards of communication with retail banking staff, ensuring operational clarity.
• Assist managers in executing projects and addressing operational challenges effectively.
• Provide insights and recommendations for improving operational processes and systems.

Job Requirements

• Bachelor of Arts (BA) degree, preferably in a related field.
• Minimum of 2 years of experience in retail branch or deposit operations.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Strong knowledge of banking industry products, services, and operational practices.
• Excellent organizational, interpersonal, and communication skills.
• Ability to manage time effectively and meet processing deadlines.
• Flexibility to work standard business hours with potential overtime availability.
• Commitment to providing high-quality service and operational excellence.