Case Manager

Overview

• Serve as the primary liaison between members and the care plan, ensuring effective communication and coordination of services.
• Develop and review person-centered service plans, addressing members' needs and preferences comprehensively.
• Coordinate benefits and services, including covered and non-covered options, for optimal member support.
• Maintain regular monthly contact with members to ensure ongoing support and follow-up on identified needs.
• Document member interactions and care plans thoroughly and accurately in compliance with organizational standards.
• Participate in weekly team meetings to discuss member cases and collaborate on care strategies.
• Work onsite three days a week during the initial training period, transitioning to a hybrid schedule thereafter.
• Utilize bilingual skills in Chinese, Spanish, or Bengali to effectively communicate with diverse members.

Key Responsibilities & Duties

• Conduct member assessments to identify needs and develop tailored care plans.
• Coordinate with family members and vendor agencies to ensure comprehensive care delivery.
• Document interactions and care plans in member charts promptly and accurately.
• Participate in team meetings to discuss member progress and share insights.
• Utilize Excel for basic data management tasks, including sorting, filtering, and saving documents.
• Provide bilingual support in Chinese, Spanish, or Bengali to enhance member communication.
• Ensure compliance with clinical review procedures and organizational standards.
• Maintain a hybrid work schedule, balancing onsite and remote responsibilities effectively.

Job Requirements

• Associate of Applied Science (AAS) degree required; MSW or RN preferred.
• Minimum of 1 year of case management experience, with bilingual proficiency in Chinese, Spanish, or Bengali.
• Proficiency in basic Excel tasks, including sorting, filtering, and document management.
• Strong knowledge of member assessment and clinical review procedures.
• Ability to communicate effectively with members across diverse socioeconomic backgrounds.
• Experience in maintaining accurate and thorough documentation of member care plans.
• Willingness to work onsite during the initial training period and transition to a hybrid schedule.
• Demonstrated ability to collaborate in team meetings and contribute to care strategies.